Q & A

Q: We have a lot of furniture that will not fit in to our new smaller home. We want to donate. Can you help us?
A: Naples Move Managers can arrange your donation at the charity of your choice or recommend local charities. You will receive a tax donation receipt for your records. Arrangements can be made to have your item(s) delivered. We also have several avenues to help you sell your gently used furniture and collectibles.
Q: What should we do with our cars since transportation will be provided for us in our new community? 
A: Naples Move Managers can assist in selling your vehicle or having it transported north to family members. Also, if you decide to donate, there are several charitable organizations which welcome vehicles.
Q: How do we handle moving medical equipment to ensure proper installation? 
A: Naples Move Managers will work with your medical equipment provider, your health care provider and your electricity provider to ensure everything is moved safely, installed properly and ready for your use.
Q: We live up north and need to put our Florida home up for sale. How can we find a Realtor® in Southwest Florida? 
A:  Naples Move Managers has relationships with several Realtors® who specialize in Naples, Marco Island, Bonita, Estero and can refer you to a Realtor® in any National or International destination or origin point of your choice. If you are in need of a Realtor® specializing in senior moves, we can accommodate a reference. We are affiliated with luxury relocation services and have relationships with all real estate companies in our local market. As a member of NABOR our resources are outstanding and tailored to meet your specific needs. Many Realtors® specialize in working with seniors and making sure the customer and designated family member understand the step by step process of selling a house in Florida.
Q: How can we be sure our valuables will make the move securely? 
A: Naples Move Managers employs a professional staff whose honesty and integrity is unprecedented. We maintain an inventory of the box numbers, room designation and contents. We refer only the best, professional, licensed, bonded and insured movers. When the truck is off loaded at your new home, Naples Move Managers checks off each box. Upon your request, we are available to unpack and set up your new home. You will know everything arrived safely. We can have your home set up as soon as the move is completed, it’s been called AMAZING!
Q: Who uses Naples Move Managers?
A: Naples Move Managers are contacted by various sources:
Older adults
Family members
Bank and trust officers
Geriatric Care Managers
Social service providers/social workers
Senior living communities
Physicians and allied health providers
Staging professionals/Interior designers



Q: What are the real benefits of Naples Move Managers?
A:  Naples Move Managers have significant expertise in resources and approaches that save money, reduce stress and produce quality results. Services are client-centered and personalized to meet the client’s needs and preferences. Families, particularly, should never doubt the power of an outside expert! NASMM members are reviewed for insurance and experience requirements prior to acceptance. Ongoing educational programs reflect the NASMM commitment to professionalism and to working with older adults. NASMM has developed a Code of Ethics and Standards of Practice for all members.


Q: Why is Naples Move Managers needed now and not twenty years ago?
A: The numbers tell the story. The U.S. population aged 65 and over will jump nearly 80 percent when the Baby Boom generation retires (from 2010 to 2030). By 2030, the elderly will account for one-fifth of the total U.S. population. Did you also know that Americans age 85 and above comprise the fastest growing segment of the U.S. population?
Today, many families are geographically dispersed and adult children are often not able to help with the moving process due to distance, career and family obligations. For family members living far away, the barriers may be geographic.
Many seniors have no surviving children, or increasingly, their children are older adults themselves. If illness or death precipitates the move, the family is likely already drained both emotionally and physically. They need help. Senior Move Managers® emerged to fill these gaps and to facilitate the transition for everyone involved.
Older adults making a transition have usually not moved in 30, 40 or 50 years and need to downsize considerably. The organizational and physical tasks associated with planning and implementing such a complex move can be overwhelming for the entire family. Seek the help of experienced, insured professionals and call a Senior Move Manager®.


Q: How much do Naples Move Managers services cost?
A: It’s virtually impossible to calculate what a specific move might cost, as the fee can vary considerably by geographic region and the services requested. Additionally, some Naples Move Managers charge their fees on an hourly basis, while others prefer to package the cost of the entire job at one price. WE WILL outline the cost of a job through a written estimate before you are required to submit payment.
Q: I am interested in obtaining some help with my mom’s move, but we can do most of the work to save money. Can I still contact Naples Move Managers to do just some of the work?
A: Yes, most Naples Move Managers offer a menu of services from which you can choose and you pay accordingly. The ultimate goal of this industry is to ease the stress of the move process for older adults and family members, not add to your concerns. A move doesn’t happen without a moving company, your life might not be in order without a move manager. 
Q: What makes a Naples Move Managers different from just a moving company? They seem pretty similar to me … are they?
A: Naples Move Managers provide a multi-faceted approach to the move process: from space planning in the beginning to post-move support and advocacy.
Naples Move Managers minimize the chaos and stress associated with moving by addressing all aspects of the move process. They are responsible for creating and executing a seamless action plan, customized to the client’s wishes.
With the gentle and expert guidance of our experienced Naples Move Managers older adults and families make the key decisions without the emotional and physical distress that can follow. As a result, they avoid the costly mistakes and remorse that often accompany such major lifestyle transitions.
Naples Move Managers do so much more than simply sort, settle and move boxes; with loads of energy, enthusiasm and experience, Naples Move Managers take the worry (and work!) out of the move process. The client’s job is to simply enjoy his or her new living arrangement.


What questions should I ask when deciding to contract with a move manager?
How long have you been providing move management?
Have you participated in any formal training programs?
Are you fully insured for liability and workers’ compensation?
How do you charge? (Fees should be provided in writing to the consumer or responsible party prior to providing services).
Will you provide a written contract?
Can you provide references?
Are you a member of the National Association of Naples Move Managers (NASMM)?
There are so many services Naples Move Managers can provide. Here are some sample questions you may want to ask to find out if the company is a good fit for you.
The following questions are suggested by the National Association of Senior Moves Managers (NASMM):
• How long have you been providing senior move management services?
• Have you participated in any formal training?
• Are you fully insured for liability and workers’ compensation?
• Do you charge by the hour or by project? (NASMM recommends fees  should be provided in writing to the consumer or responsible party prior to providing services.)
• Will you provide a written contract?
• Can you provide references?
• Are you a member of the National Association of Senior Move Managers (NASMM)?
• Do you offer customized floor plans?
• Do you provide organizing, sorting and downsizing services?
• Do you arrange for the profitable disposal of unwanted items through auction, estate sale, buy-out, consignment, donation, or a combination?
• Do you interview, schedule and oversee movers?
• How is the billing arranged for the movers?
• Do you pack or do you hire a moving company to perform the  packing? (If the Senior Move Manager indicates they pack, make sure  they have the appropriate insurance to cover any damages.)
• Do you completely unpack and set up the new home? (These services  include unpacking everything, hanging pictures, draperies, installing  electronics, etc.)
• Will you handle the transfer of my utilities, mailing address etc?
• What additional services do you offer? Items you might also want  your senior moves manager to include:
 –  house cleaning
 –  waste removal
 –  shopping
 –  senior escort
 –  assisting with selection of a realtor  
 –  helping prepare the home to be sold

 –  How soon in advance should I schedule my move or downsizing project?

 – Do you help with emergency move situations?